< 2hr
Avg Response Time
98%
Customer Satisfaction
48hr
Typical Onboarding
Live
Support Available
Support That Goes Beyond a Help Desk
Support that goes beyond a help desk
From dedicated advisors to hands-on implementation, we're with you every step of the way.
Dedicated Advisors
A named compliance advisor assigned to your account who knows your state, your program type, and your history.
Implementation Support
White-glove onboarding including data migration, staff importing, and custom training path setup — all included.
Live Support Channels
Phone, email, and live chat support during business hours. Emergency support for compliance-critical issues.
Onboarding
Onboarding that gets you compliant fast
Our structured onboarding process has agencies up and running in as little as 48 hours, with full compliance rosters loaded and training automatically assigned.
- Guided setup with a dedicated implementation specialist
- Staff data import and role assignment
- Automatic training assignment based on role and state
- Admin training and certification before go-live
Compliance Consulting
Ongoing compliance consulting included
Beyond software support, our compliance advisors proactively monitor your state's regulatory landscape and alert you before deadlines hit.
- Proactive regulation change notifications
- Annual compliance review sessions
- Audit preparation assistance
- Custom reporting for surveyors on request
