< 2hr
Avg Response Time
97%
Customer Satisfaction
30 Days
Avg Onboarding Time
50+
Compliance Advisors
Service Offerings
A Full Suite of Professional Services
From implementation to ongoing consulting, we provide the expertise your agency needs to get the most from the platform and stay ahead of regulatory demands.
Dedicated Onboarding
A dedicated implementation specialist guides your team through setup, configuration, and staff enrollment — getting you live in 30 days or less.
Learn MoreCompliance Advisory
Ongoing access to compliance advisors who understand your state regulations and waiver program requirements — proactively keeping you ahead.
Learn MoreConsulting Services
Medicaid waiver applications, MCO credentialing, provider licensing, and facility compliance — our consulting team handles the complexity.
Learn MoreCustom Course Development
Need content specific to your policies or programs? Our instructional design team builds custom courses to your specifications.
Learn MoreMock Survey Preparation
Thorough mock surveys conducted by former state surveyors — identifying gaps before your real survey and supporting corrective action planning.
Learn MoreStaff Training & Coaching
Live training sessions for your administrators, supervisors, and staff — ensuring maximum adoption and platform proficiency.
Learn MoreWhite-Glove Implementation
From Signed Contract to Live in 30 Days
Our structured implementation process ensures you go live on time with every staff member enrolled and every training path configured correctly.
Discovery Call
We learn your agency, your state, your programs, and your team structure — so we configure the platform precisely for your needs.
Configuration & Setup
Your implementation specialist configures training paths, roles, states, and waiver programs before a single staff member logs in.
Data Migration
We import your existing staff records, historical completions, and credentials — so nothing is lost and compliance history is preserved.
Training & Go-Live
Live training sessions for your admins and supervisors, followed by a monitored go-live with dedicated support in your first 30 days.
Ongoing Compliance Consulting
Proactive compliance advisory — not just reactive support
Regulations change constantly. Our compliance advisors monitor your state's requirements and proactively update your training assignments — so you're always ahead of the next audit or regulatory deadline.
- Proactive state regulatory monitoring and alerting
- Annual compliance program reviews and gap analysis
- Audit preparation and mock surveys by former state surveyors
- Corrective action plan development and monitoring
- Legislative and regulatory update briefings for leadership
Explore Our Consulting Services
Waiver Applications
Expert Medicaid waiver application support in all 50 states.
Learn MoreProvider Licensing
State licensing and certification support.
Learn MoreFacility Compliance
Mock surveys and corrective action plan support.
Learn MoreMCO Credentialing
Managed care organization enrollment assistance.
Learn More