Healthcare Quality Improvement
Improve Staff Performance, Retain Talent, and Drive Quality Outcomes
Utilize a comprehensive performance suite designed to enhance the full continuum of healthcare experience — staff competency, engagement, analytics, and measurable care outcomes — all in one connected platform.
25+
Role-Specific Paths
8
Validated Assessment Areas
6
Connected Performance Tools
50
States Covered
1-Click
Exportable Reports
The Performance Suite
Six tools. One performance platform.
Every tool your organization needs to measure, develop, engage, and retain your workforce — connected and working together.
Beyond Completion Records
Competency assessments that drive quality and outcomes
Transform how you evaluate and develop your workforce. Our validated assessments measure knowledge, skills, and competencies specific to HCBS care settings — giving you actionable data to improve training and care delivery. Completion certificates are no longer enough: prove your staff can actually perform.
- Role-specific frameworks for DSPs, nurses, supervisors, and BHTs
- Pre- and post-training assessments to measure knowledge gain
- Gap analysis reports to target training where it matters most
- Benchmark against national HCBS industry standards
- Competency sign-offs and skills checklists for supervisors
- Digital, audit-formatted records for surveyors and accreditors
Validated Assessment Tools
Staff assessments built for HCBS roles
Our library of validated assessments is built specifically for direct care roles — not adapted from generic healthcare tools. Each assessment is designed by clinical and behavioral experts to reflect the real-world demands of waiver services, home care, and residential settings.
Retain Your Best People
Staff engagement that fuels retention
Inspire, motivate, and retain your workforce with learning experiences that go beyond compliance checkboxes. Our gamification system, achievement badges, and learning paths make training something staff look forward to — reducing turnover and building a culture of continuous growth.
- XP points, levels, and streak tracking for consistent engagement
- Achievement badges tied to milestones and certifications
- Learning paths that map directly to career progression
- Real-time progress dashboards for staff and supervisors
- Peer recognition and leaderboard systems
- Mobile-first design for on-the-go learners
Structured Career Growth
Learning paths that map to careers
Generic training libraries don't retain staff. Role-based learning paths that show a clear career trajectory do. The Waiver Academy learning paths guide staff from onboarding through advanced competency — with transparent milestones tied to advancement opportunities.
- Pre-built paths for 25+ HCBS roles
- Customizable milestones and completion criteria
- Visual career progression maps for staff
- Supervisor-facing progress dashboards
- Tied directly to performance reviews and advancement
Direct Support Professional
6 milestones
Registered Nurse (Home Health)
8 milestones
Behavioral Health Technician
7 milestones
Program Manager / Supervisor
9 milestones
Prove the ROI
Analytics that connect training to outcomes
Don't just track completions — understand impact. Our analytics dashboard connects training data to performance outcomes, helping you prove ROI, identify high performers, and spot areas that need intervention before they become problems.
Agency-Wide Dashboards
Drill down by site, role, team, or individual
Training-to-Outcome Linking
Connect completions to care quality metrics
Individual Staff Profiles
Complete performance history per employee
CEU Tracking
Category breakdowns by license type
Exportable Reports
Surveyor and board-ready in one click
Predictive Risk Flags
Spot at-risk staff before issues escalate
25+
Learning Paths
Role-specific HCBS tracks
8
Assessment Areas
Validated for direct care roles
6
Performance Tools
One connected platform
50
States Covered
Requirements auto-updated
The Waiver Academy's performance analytics and learning path tools are designed to help organizations develop more competent, engaged, and longer-tenured teams — supporting better outcomes for the individuals they serve.
What our customers are saying
"The performance analytics changed everything for us. We can now see exactly which training programs drive better outcomes and which staff need extra support — before issues arise."
Quality Assurance Director
IDD Provider, New York
Why The Waiver Academy
Performance tools built for HCBS — not adapted from generic platforms
Every assessment, every learning path, every analytics metric was designed with HCBS operations in mind. We understand your regulatory environment, your workforce challenges, and the outcomes that matter to your payers and surveyors — and we built our performance suite to address all of them.
HCBS-specific competency frameworks built by licensed clinical and behavioral experts.
Connected to your compliance program so performance data and training records live together.
State-specific content and requirements updated automatically when regulations change.
Dedicated implementation support to configure paths, assessments, and analytics for your org.
Frequently Asked Questions
Have more questions? Contact our team