ScenarioPlus Privacy Policy

1. Who We Are

ScenarioPlus by Waiver Academy is provided by The Waiver Consulting Group, LLC ("we," "us," or "our"), Philadelphia, Pennsylvania. This policy covers the ScenarioPlus app for Android and iPhone and the ScenarioPlus website at scenarios.waiveracademy.com.

ScenarioPlus collects only what it needs to play short training scenes, save your progress and issue your badges and certificates. It shows no ads and never sells your information.

ScenarioPlus is professional enrichment that reinforces practical skills. Its scenarios are fictional. It does not collect or store health information about you or about anyone you support.

Questions or requests: email support@waivergroup.com. We reply within 30 days.

2. Information We Collect

You can watch the free episodes without giving us your name, email or phone number. We collect more only when you subscribe, join an agency or save progress.

• A random account ID — created automatically the first time you open the app, to save your progress and access.
• Your name — when you subscribe or join an agency. It appears on your certificates, and your agency sees it if you join one.
• Your agency and its invite code — when you join an agency, to give you the access your agency pays for and share your progress with it.
• Episodes passed and quick-check scores — to unlock the next episode and award badges and certificates.
• Series saved to My List — when you tap the bookmark, to show your list.
• Certificates of participation — your name, agency, series, date and check code, so the certificate can be shown and checked.
• Pass and subscription details — which plan, when it started and ends, and the store's transaction ID (never your card details).
• Technical information — internet address, device type, operating system and app version, used to deliver videos, keep the service secure and fix problems.

We do not collect your location, contacts, photos, microphone, camera or health information.

3. How We Use It

We use your information only to run ScenarioPlus for you:

• Play episodes, remember where you are and unlock the next one.
• Give you the access you bought, or that your agency provides.
• Issue your badges and certificates of participation.
• Show your agency your progress, if you joined one.
• Keep the service secure, prevent misuse and fix problems.
• Meet our legal, tax and accounting obligations.

What we never do: we do not show advertising, sell or rent your information, share it with advertisers or data brokers, or use it to build profiles for marketing.

4. Who We Share It With

We share information only with the people and services below, and only what each one needs.

Your agency, if you join one. Managers at that agency see your name and which episodes you have passed, with dates. They do not see your quick-check answers. If you leave the agency, it no longer sees your new progress.

Service providers that run ScenarioPlus for us. They act on our instructions and may not use your information for anything else. Our providers may store information in the United States:

• Supabase — stores accounts, progress, certificates and My List.
• Cloudflare — streams the videos; handles your internet address and device information when you watch.
• RevenueCat — manages passes and subscriptions; handles your account ID, plan, and purchase and renewal dates.
• Google Play and Apple App Store — take payment and manage your subscription, under their own privacy policies.

When the law requires it. We may disclose information to comply with the law, a court order or a valid legal request, or to protect the rights and safety of our users or others.

If the business changes hands. If ScenarioPlus is sold or merged, your information may pass to the new owner, who must keep to this policy or tell you of any change.

5. Payments and Subscriptions

Passes and subscriptions bought in the app are paid through Google Play or the Apple App Store. They handle your card or payment details; we never see or store them.

We receive only what we need to give you access: which plan you bought, when it started and ends, renewals, cancellations and refunds, and the store's transaction ID. We keep these records for accounting and tax, as the law requires.

Subscriptions renew automatically until you cancel them in Google Play or the App Store. Deleting your ScenarioPlus account does not cancel a subscription: cancel it in the store first.

Agencies that pay for their staff are billed separately. Staff who join through an agency do not pay anything in the app.

6. Certificates of Participation

Each certificate has a check code, so an employer or reviewer can confirm it is real. Anyone who has the code can see the name, agency, series and date on that certificate, and nothing else. They cannot look up certificates without the code, and they cannot see your progress or any other information.

You decide who gets your check code. If you delete your account, your certificates are deleted too, and their codes stop working.

7. Keeping and Deleting Your Information

We keep your information while you have an account. Delete it at any time in the app: Profile > Delete my account. This permanently removes your name, progress, badges, certificates and My List straight away.

If you no longer have the app, email support@waivergroup.com with your account ID (shown at the bottom of the Profile screen), and we will delete the account within 30 days.

After deletion we keep only records we must keep by law, such as payment and tax records, without your name or progress. Copies in our providers' backups are removed on their normal schedule, within 30 days.

Guest accounts that have not been used for 24 months may be deleted.

8. Children

ScenarioPlus is made for adults who work in care, or are preparing to. It is not directed at children under 13, and we do not knowingly collect information from them. If you believe a child under 13 has given us information, email support@waivergroup.com and we will delete it.

9. Security

Information travels encrypted between the app and our services. Each account can read and change only its own information, and access to our systems is limited to the people who run ScenarioPlus. No system is perfectly secure, but we work to protect your information and will tell you, as the law requires, if a breach affects it.

10. Your Rights

You can ask us to show you the information we hold about you, correct it, give you a copy, or delete it. Email support@waivergroup.com; you can also delete your account yourself in the app. We will not treat you differently for using these rights.

Residents of some US states, such as California, have these rights under state law. We do not sell personal information or share it for targeted advertising.

11. Changes to This Policy

We will post any change here with a new "Last Updated" date. If a change is significant, we will also tell you in the app before it takes effect.